Returns
At Fiver Parts, we strive to achieve 100% customer satisfaction. If you are experiencing any issues with any of our products, contact our Warranty and Returns department using the information below.
Due to seasonal call volume, you will generally get the fastest response to your inquiry by sending an email to sales@fiverparts.com
FIVER PARTS
ATTN: Returns Dept
311 E. Redondo Beach Blvd
Gardena, CA 90248
E-Mail: sales@fiverparts.com
Returns & Warranty-Replacements
Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, an order may be refunded only within 14 days of the original purchase date. All shipping charges are non-refundable. Send Email with your name, invoice number, and details about the return to: sales@fiverparts.com.
All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Products must be in New and unopened with original packaging.
In the event that the product you are returning does NOT meet the requirements described in this document, we will:
1) Photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied
2) The product(s) deemed ineligible for return will be returned to you.
If Fiver Parts, at our sole discretion, decides to accept a non-qualified item for return, a restocking fee of up to 25% will be assessed.
Return processing may take up to 5 business days from the time your product is received by Fiver Parts
When returning an item, the following will apply:
All shipping fees on orders outside of the 48 continental United States are the responsibility of the customer.
Fiver Parts shall not be held liable for packages lost in transit.
Order is less than 30 days old from Order Date:
If the order is less than 30 days old from the order date, the customer must contact Fiver Parts by email or phone and request a RMA Number. After the item is received by Fiver Partsfor processing,Fiver Parts will send out a replacement unit. If the order is within 14 days of purchase date, the customer may elect to have a refund issued instead. All shipping charges are non-refundable. Send Email with your name, invoice number, and details about the return to: sales@fiverparts.com.
If an immediate replacement is required before processing can occur, the customer can purchase a second unit from Fiver Parts to be shipped to the customer at once. This shipping charge will be shipped at Fiver Part’s expense. After Fiver Parts receives the returned unit, Fiver Parts will issue a refund for the second purchase. Send Email with your name, invoice number, and details about the replacement to: sales@fiverparts.com.
Custom Made Items-Refunds
Custom made items cannot be refunded unless unit is returned within 14 days of purchase and is in 'NEW' and 'UNUSED' condition with original packaging and free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals. All custom made items are subject to a 25% restocking fee regardless of condition of unit. All shipping charges are non-refundable.
If a returned unit is received by Fiver Parts and the unit is not deemed 'New’, Fiver Parts will offer to repair the unit and ship the unit back to the customer at said customer's expense. For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation.
Custom Made Items-Replacement
When sending a return to Fiver Parts for repair or replacement, send the item to Fiver Parts with a description of what is wrong with the item and Fiver Parts will repair or replace the item. For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Fiver Parts shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, Fiver Parts may reimburse shipping charges related to the return or replacement of defective products inside the U.S. only.
To Contact Us About Your Return
Send Email with your name, invoice number, and details about the return to: sales@fiverparts.com. We will answer your email as soon as possible, usually the same day.